Program Overview:
Administration is the foundation that guides the process of carrying out activities in conformity with laid down policies, procedures, rules, and regulations in an organization. It is, therefore, necessary for managers, supervisors, and administrators to be equipped with the requisite administrative skills through this “one-stop-workshop”.
For whom:
Office Managers, Owner-Managers, Administrative Managers/Officers, Heads of departments in organizations, Senior Secretaries, Executive Secretaries and Personal/Executive Assistants.
Learning objectives:
At the end of the course, participants will be able to:

■    Describe in precise terms the policies, procedures, rules, and regulations involved in business operations and administration.

■    Develop organizing skills

■    Appreciate good communication skills

■    Manage office funds better

■    Develop good management skills

Course outline:
Day 1: Nature and Scope Of Administrative Management: An Overview

■    Administrative Support Services

■    Organizing Conferences, o Organizing Traveling Arrangements,

■    Arranging Accommodation

■    Effective Communication: o Report Writing, o Managing Meetings.

Day 2: Organizing data and information management

■    Filing systems, databases, data security and protection

■    Improving Administrative Practice

■    Performance indicators (e.g. clerical, purchasing), quality assurance,

■    Solving administrative problems

■    Information overload, poor communication, low productivity

Day 3: Working with Teams: The importance of team working

■    Motivating employees; allocating tasks, monitoring, providing feedback

■    Human Resource Administration

• • Policies, Procedures, Practices, Rules, and Regulations

■    Human Resource Planning

■    Labour Relations and Welfare

Day 4: Decision making and problem-solving

■    Management of Business Assets

■    Financial Administration

■    Policies, Procedures,

• • Rules & Regulations
  • Receipts and Payments
  • Office funds ManagementHuman Relations skills

■    Productivity improvement

■    Self and Time Management

Day 5: Effective Delegation in Office Management & Administration

■    Effective Delegation and Authority

■    Managing Relationships as Secretaries and Pas in the Work Environment

■    Using Emotional Intelligence

■    Emerging Trends in ICT for Secretaries and Personal Assistants in Office Management.

■    Career Development

Training Methodology
Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teachings/learning methods.