Effective Communication and Interpersonal Skills Workshop
Interpersonal communication problem generates a series of other problems in the organization. These problems have adverse effects on productivity and employees’ attitudes. Inter-personal/communication skills are therefore fundamental for organizational success. This program is therefore designed to equip participants with basic corporate communication/human relations skills to address these issues.
Managers, Officers in public and private sector organizations, who need to improve on their communication / interpersonal skills.
At the end of the program, participants will be able to:
■ Identify the basic concept of human relations
■ Apply basic communication skills
■ Enhance their team-building skills
■ Use interviewing skills
Day 1: The organization as a coalition of individuals.
■ Basic concept and dynamics of human relations
■ Developing Effective Communication and interpersonal skills
■ Transactional analysis
Day 2: Team building skills
■ Negotiation skills
■ Meeting and committee management skills
■ Interviewing skills
■ Communication in conflict resolution
Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.