Program Overview:

Healthcare management also referred to as healthcare administration, is the administration, management
or oversight of healthcare systems, public health systems, hospitals, entire hospital networks, or other
medical facilities. Duties of these professionals include ensuring that individual departments run
smoothly, qualified employees are hired, information is disseminated efficiently throughout the
organization, specific outcomes are reached and resources are used efficiently, among many other
responsibilities. There are general healthcare managers and those who are considered specialists.
Generalists oversee entire facilities, while specialists focus on the administration of specific departments
like marketing, finance, policy analysis, or accounting.
This training course helps participants to advance their careers in medical administration. They’ll gain a
firm grasp of medical and scientific terms used day-to-day in hospitals and medical settings. In this
course, participants will gain the skills to communicate effectively and manage staff, processes, and
healthcare resources at all levels.

For Whom:
This program is designed for primary healthcare givers, recuperative care, community and other
healthcare facility administrators, chiefs of staff, hospital board members, chief nursing officers,
department directors and other healthcare professionals with supervisory, management or executive level
responsibilities.
Learning Objectives:

At the end of the program, participants will be able to:

■ Understanding roles and responsibilities to be followed for medication reminders, medication
assistance and medication administration
■ Being familiar with skills and knowledge needed for medication administration
■ Appropriate training for the caregiver to ensure safe medication administration
■ Discussing current health care delivery system as it relates to the economics, accessibility and
overall health of the population

Course Outline:
Day 1: The Challenges of Healthcare Administration and Management in the21st Century
■ Challenges of health and hospital administration in the new millennium
■ Administration of hospital services

■ Administration of out-patient services
Day 2: Administrative Set-up
■ Ward administration
■ Administration of operation theater
o Clinical Services

■ Nursing Services
Day 3: General Administration
■ Records management

■ Material management

■ Manpower planning
Day 4: Quality / Relationship Management

■ Quality control  Doctor/Nurse and patient relationship
■ Doctors and consumer protection act

■ Referral systems
Day 5: Effective Healthcare Management System
■Hospital and private practice

■ Hospital administration during disaster

■ Reproductive and child health services

■ Promoting health through effective
hospital management

Training Methodology
Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.