Program Overview:

Facility management is a field that encompasses multiple disciplines to ensure functionality, comfort,
safety, and efficiency of the built environment by integrating people, place, process, and technology.
Facility management involves a range of third-party providers that must be carefully managed especially
in hospitals and healthcare sector. Facility management (FM) offers for hospitals a chance to reduce costs and to increase quality, process
sequences, employee motivation, and customer satisfaction. It is an integrated innovative approach to
operating, maintaining, improving, and adapting the buildings and infrastructure of the hospitals in order
to create an environment that strongly supports the primary objectives of that organization.
As a critical element in the successful delivery of medical care, the development of the FM tools in the
hospitals will raise the effectiveness of healthcare service delivery. FM should achieve zero defects to
ensure the 24-hour operation of the hospital.

For Whom:
This program is designed for Administrative Managers, Maintenance Managers, Supervisors, Engineers,
Technicians/Operatives, Property managers, Project managers, and those who find the program relevant in
the healthcare industry.

Learning Objectives:
At the end of this program, participants will be able to;

•  Appreciate the foundations of facility management and its relevance in meeting customer service
•  Design facility maintenance and management strategies
• Understand service delivery and performance management
• Use best practices in managing and maintaining the hospital facilities
• Evaluate investment in assets;
• Apply new methods and techniques for solving common problems associated with facility
  maintenance management.
• Prepare maintenance management budget and reduce the break-down time of assets, plants and
  machinery in hospitals
• Evaluate contracts and the use of contractors in maintenance management.

Course Outline:
Day 1: Understanding Facility Maintenance and Management in hospitals: Overview

•  Key concepts of facility management
• Core competencies of facility managers
• Roles and responsibilities of facility managers
• Facility Planning & Safety
• Key issues
• Utilizing space
• Stakeholder management
• Risks vs. safety

Day 2: Facility Management Strategies in hospitals

•  The business context and drivers
• Strategy formulation, analysis, development, and implementation
• FM Strategy checklist
• FM Implementation checklist

Day 3: Managing People and Productivity in the Hospital

• People management
• Productivity
• Health, safety, and security

Day 4: Maintenance Service Delivery and
Performance Management in hospitals

• Continuity of service
• Managing service providers
• Managing performance
  o SLA’s / KPI’s
• Dealing with poor performance

Day 5: Understand the role of Project and Maintenance
Management in Facility Management

• Project Management phases and skills
• Maintenance management essentials
• Continuous improvement in FM

■ Training Methodology
Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.