Leading with Emotional Intelligence: Bringing out the Best in People in the Work Environment
Program Overview:
Emotional intelligence (EI) has become well known throughout the business world as a crucial component of leadership effectiveness.
Emotional intelligence focuses specifically on the behavioral level, on performance at work and on organizational leadership. Recent studies indicate that emotional intelligence is a powerful key to effective leadership. A great leader empowers their followers rather than managing them. Great leadership can be accomplished through increased emotional intelligence.
For whom:
New managers/supervisors, senior managers, and leaders who coordinate people’s efforts for organizational productivity and who want to enhance their overall performance and create a healthy, productive workplace and good organizational climate
Learning objectives:
At the end of the program, you will be able to;
■ evaluate EI competencies and how to develop them
■ identify personal strengths/limitations using the Emotional and Social Competency Inventory
■ leverage appropriate EI competencies in utilizing leadership styles to achieve results
■ create a culture that delivers results through effective work relationships ·
– have a positive influence on the emotions and motivation of others
■ appreciate and apply the psychology of leadership
Course outline:
· Day 1: Introduction to Emotional Intelligence Understanding emotional intelligence & its components,
■ Significance of EQ to effective leadership
■ Importance of perception, ·
Attitudes & behavior of leaders,
■ Consequences of low EQ to personal effectiveness,
■ Removing emotional blind spots
Day 2: Psychology of Leadership
■ Theories of leadership, · Importance of self-concept
■ Understanding personality styles:
■ Task versus relationship-oriented leadership,
■ Optimizing our personality strengths,
■ Adaptability in dealing with different personalities
Day 3: Apply Psychology in Leading in an
Emotionally Intelligent Way
■ Enhancing self-awareness,
■ Empathy: Social awareness,
■ Delegating tasks and responsibilities,
■ Influencing and inspiring people, ·
o Identifying personality disorders
■ Managing difficult behaviour & poor performance
■ Building an Emotionally Intelligent Team
■ Importance of EQ to team effectiveness
■ EQ for building trusting relationships,
■ Communicating for Successful Leadership
■ Case Studies
Training Methodology
Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods
■ Personal Action Planning
Training Methodology
Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.