Program Overview:

Emotional intelligence (EI) has become well known throughout the business world as a crucial component of leadership effectiveness.

Emotional intelligence focuses specifically on the behavioral level, on performance at work and on organizational leadership. Recent studies indicate that emotional intelligence is a powerful key to effective leadership. A great leader empowers their followers rather than managing them. Great leadership can be accomplished through increased emotional intelligence.

For whom:

New managers/supervisors, senior managers, and leaders who coordinate people’s efforts for organizational productivity and who want to enhance their overall performance and create a healthy, productive workplace and good organizational climate

Learning objectives:

At the end of the program, you will be able to;

■ evaluate EI competencies and how to develop them

■ identify personal strengths/limitations using the Emotional and Social Competency Inventory

■ leverage appropriate EI competencies in utilizing leadership styles to achieve results

■ create a culture that delivers results through effective work relationships ·

– have a positive influence on the emotions and motivation of others

■ appreciate and apply the psychology of leadership

Course outline:

· Day 1: Introduction to Emotional Intelligence Understanding emotional intelligence & its components,

■ Significance of EQ to effective leadership

■ Importance of perception, ·

Attitudes & behavior of leaders,

■ Consequences of low EQ to personal effectiveness,

■ Removing emotional blind spots

Day 2: Psychology of Leadership

■ Theories of leadership, · Importance of self-concept

■ Understanding personality styles:

■ Task versus relationship-oriented leadership,

■ Optimizing our personality strengths,

■ Adaptability in dealing with different personalities

Day 3: Apply Psychology in Leading in an

Emotionally Intelligent Way

■ Enhancing self-awareness,

■ Empathy: Social awareness,

■ Delegating tasks and responsibilities,

■ Influencing and inspiring people, ·

o Identifying personality disorders

■ Managing difficult behaviour & poor performance

■ Building an Emotionally Intelligent Team

■ Importance of EQ to team effectiveness

■ EQ for building trusting relationships,

■ Communicating for Successful Leadership

■ Case Studies

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods

■ Personal Action Planning

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.