Simplification of Work Processes and Procedures

Program Overview:

‘Going back to basics’ is the main theme of this highly interactive course which aims to help participants recognize the need to simplify their organizational processes and procedures. The course will provide the participants with international best practices which will help them understand causes of complexity and identify areas for improvement by focusing on eliminating waste, simplifying procedures, and standardizing and automating opportunities. Participants in this practical course will also learn to use tools to map and diagram processes and procedures revealing issues and opportunities for improvement. Various hands-on tools will present participants with the opportunity to transfer this knowledge to their organization and expect immediate results.

For Whom:

This program is designed for managers, supervisors, and employees who are involved in the design or simplification of procedures as well as end users.

Learning Objectives:

At the end of the program, participants will be able to:

  1.  Recognize the principles of organizational design and their linkage to complexity
  2. Identify the impact of complex policies and procedures in organizations
  3. Examine the use of flow charts and workflow techniques
  4. Compare various tools for simplification and mapping
  5. Analyze and effectively distribute work allocated to employees in an organizational unit
  6. Appraise the importance of office layout and processes in terms of improving efficiency

Course Outline:

Day 1: The management process in perspective

■ Planning the work

■ Types of plans

■ Organizing and allocating resources

■ Directing and controlling individual and organizational performance

■ The control process

■ Types of control

Day 2: Principles of organizing

■ Designing organizational charts

■ The direct link between charts and procedures

■ Definitions and concepts

■ Policy manual

■ Procedures manual

■ Importance and goals of procedures

■ Signs of complicated procedures

■ Work simplification goals

■ Procedure for developing effective procedures

■ Productivity defined

■ What are the causes of poor productivity?

■ How to improve productivity

■ Improving employees’ efficiency and effectiveness

Day 3: Workflow techniques

■ The parallel and sequential techniques

■ The stages of work simplification: (i) Selection of procedure(s) (ii) Collecting data (iii) Data analysis and evaluation (iv) Suggestions for improvement (v) Implementation (vi) Follow-up and evaluation

■ The use of flow charts in simplification of procedures

■ Simple process flow procedure charts

■ Preparing and analyzing flow charts

■ Simplifying procedures and recommending changes

Day 4: Lean principles to simplifying processes

■ 5S program

■ Swim lane charts

■ Process mapping

■ Value stream mapping

■ Supplier Input, Process, Output, Customer (SIPOC)


■ The turtle diagram

■ Shell ‘ESSA’ model for simplification

Day 5: Concept and importance of work distribution

chart, Simplifying space design and layout

■ Preparing and analyzing a work distribution chart

■ Reallocation of workload and redistribution of jobs

■ Office and department layout analysis

■ Using spaghetti diagram for analyzing the distance and department layout

■ Redesigning offices by using office layout charts

■ Procedures process flow chart

■ The multi-column process chart

■ Questions to get you started

■ Simplification of procedures to improve productivity

■ Success factors for simplification of procedures

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.