Program overview:

HR policies and procedures provide fundamental rules and guidelines to practices and behaviour of the people in the organization. They safeguard fairness and equality for all in the organization, guide management and supervisors, and clearly explain expectations. HR policies reflect organizational culture and ensure compliance with employment legislation. More than drawing boundaries HR policies should also recognize and address people’s needs. Hence, the challenge is to strike a balance between having too many and having too few policies by having the right approach and by creating relevant and effective HR policies so as to effectively manage talent to deliver business results.

For whom:

This program is designed for Human Resources Professionals working in HR Planning or Human Resources Administration who are directly responsible for developing HR Policies and Procedures. This program is also suitable for Human Resources managers who wish to sharpen their skills in writing HR Policies and Procedures.

Learning objectives:

At the end of this program, participants will be able to:

■ List all HR functions and responsibilities and identify their contributions to organizational success.

■ Explain the difference between policies, processes and procedures.

■ Apply appropriate HR policies and procedures writing techniques.

■ Describe the purpose/usefulness of Human Resources policies and procedures.

■ Develop Human Resources policies and procedures.

Course outline:

Day One: Human Resources Management

■ The Main Functions in HR Management

■ Competency-Based HR Management,

■ HR Deliverables: A Model for Multiple Roles

■ HR Competencies: Moving from Traditional HR to Strategic HR

Day Two: The Strategic Role of Human Resources

■ HR as Business Partner,

■ The Evolution and Steps to Building the Strategic Role of Human Resources

■ Policies and Procedures as the Cornerstone in Strategizing Human Resources

Day Three: Basic Writing Tips – As Applied to the Design of Policies and Procedures

■ Writing in an Impersonal Style,

■ Organizing Paragraphs and Sentences

■ Using Simple, Specific and Positive Language

■ Using Active Verbs,

■ Applying Easy and Effective Grammatical Rules

■ The Gunning Fox Index for Writing Complexity

Day Four: Procedures: What Are They and Why We Have The

■ Human Resources Policies, §Human Resources Procedures

■ Why are HR Policies and Procedures Required?

■ Expressing Values in HR Policies and Procedures,

■ Importance of Statutory Inclusions

■ Formulating HR Policies and Procedures,

■ A Partial List of Policies

■ Contents and Sections of a Policy,

■ Practical Policy Writing Activities

Day Five: Development of Human Resources Procedures

■ Defining Processes and Procedures

■ Considerations in Developing Processes and Procedures

■ Building your Process, Use of Flowchart Symbols

■ Writing Detailed Procedures to Support Process Maps

■ Main Considerations in Developing HR Procedures